Fair Go Casino Terms & Conditions

These Terms and Conditions govern access to and use of Fair Go Casino, including its website, games, promotions, payment facilities and related services. By opening an account or using the services, you confirm that you have read, understood and agreed to these Terms.

Fair Go Casino is intended for customers in Australia who are aged 18 or over. Please read these provisions carefully and keep a copy for your records. If you do not agree with any part of these Terms, you must not use the services.

Crystal Queen

Quickspin

Demo

Buffalo Clash Megaways

Lucky

Demo

Wanted: Dead or a Wild

Hacksaw Gaming

Demo

Hot Chilli Bells 100

BGaming

Demo

Triple 5's: Supercharged

Penguin King

Demo

Diamond Charge Hold & Win

Iron Dog Studio

Demo

All slots

Agreeing to These Terms

These Terms form a binding agreement between you and Fair Go Casino when you register, access the platform or participate in any available game or promotion. Additional terms may apply to particular games, payment methods, offers or competitions. Where additional terms are provided, they should be read together with this document.

Using the platform after an amendment has been published may constitute acceptance of the revised Terms. You are responsible for reviewing the current version before continuing to play.

Who May Use the Casino

Fair Go Casino services are available only to individuals who are at least 18 years old and legally able to enter into an agreement. You must use the platform only where online gambling is permitted for you under applicable law.

You may not open or operate an account on behalf of another person, or allow anyone under 18 to access your account. Fair Go Casino may refuse access where location, legal restrictions or other eligibility concerns apply.

Opening Your Account

To use real-money services, you must create an account with accurate, complete and current information. This may include your full name, date of birth, residential address and other details reasonably needed to administer the account.

• You may hold only one personal account unless Fair Go Casino expressly approves otherwise.
• Your login details must be kept confidential and must not be shared.
• You are responsible for activity carried out through your account, subject to any circumstances caused by Fair Go Casino's own failure to protect its systems.
• You must promptly update information that becomes inaccurate or changes.

Accounts are personal and may not be sold, transferred, rented or used to provide services to another person.

Identity Checks

Fair Go Casino may verify your identity, age, address, payment ownership and other account information before or after you begin using the services. You may be asked to provide documents that are clear, valid and suitable for verification.

Processing of deposits, withdrawals or account activity may be delayed while checks are completed. If requested information is not supplied within a reasonable period, or cannot be verified, Fair Go Casino may restrict the account in accordance with these Terms and applicable requirements.

Funding Your Account

Deposits must be made using a payment method held in your own name or otherwise authorised for your use. The name and account details associated with a payment method should correspond with the information registered at Fair Go Casino.

You should confirm transaction limits, fees and processing times before making a deposit. Fair Go Casino does not require you to deposit more than you intend to spend. Deposited funds are for lawful gaming activity and must not be used to test, disguise or facilitate unauthorised payment activity.

Fair Go Casino may reject, reverse or investigate a transaction where there is a payment concern, suspected fraud, technical error or a reasonable need for further information.

Requesting Withdrawals

Withdrawals may be requested through the methods made available in your account. Fair Go Casino may first confirm that relevant playthrough, identity and payment conditions have been satisfied. Withdrawals will generally be returned to an account or method that can be reasonably linked to you.

Before releasing funds, Fair Go Casino may review the transaction, confirm your identity and assess whether the account has been used in accordance with these Terms. Processing times can vary depending on the selected method and the completion of any checks.

Any request affected by a failed payment, chargeback, duplicate credit or suspected misuse may be held while the matter is examined. Fair Go Casino may cancel or adjust an amount where a clear technical or administrative error has occurred.

Promotions and Bonuses

Promotions, bonuses and promotional credits are subject to the specific terms displayed with each offer. Those terms may set out eligibility, activation requirements, expiry dates, wagering or playthrough conditions, maximum values, game restrictions and withdrawal rules.

• Only one promotion may be available to an account where the offer says so.
• Unless the offer states otherwise, promotional benefits cannot be transferred, exchanged for cash or assigned to another person.
• Fair Go Casino may remove a benefit that was granted in error or obtained through conduct that breaches the offer terms.
• Closing an account or cancelling an offer may affect unused promotional value.

You should review the complete offer conditions before opting in or depositing. If promotional wording conflicts with these Terms, the specific offer terms will apply to that promotion to the extent of the conflict.

Using the Platform Properly

You must use Fair Go Casino honestly, lawfully and for personal recreational purposes. You are expected to maintain the security of your device, software and account credentials, and to notify Fair Go Casino promptly if you suspect unauthorised access.

All game outcomes are determined by the relevant game rules and platform systems. You must not interfere with the operation, integrity or availability of the website, games or payment services.

Conduct That Is Not Allowed

The following activities are prohibited:

• Using false, misleading or stolen information to open or operate an account.
• Allowing another person to gamble through your account or using another person's account.
• Attempting to manipulate a game, promotion, payment process or account system.
• Using bots, automated software, scripts, exploits or unauthorised tools.
• Engaging in fraud, money laundering, collusion, chargeback abuse or other unlawful conduct.
• Using the services to distribute malicious code or to interfere with another customer's access.
• Creating multiple accounts to obtain benefits or avoid account controls.

Fair Go Casino may investigate suspected prohibited conduct and take proportionate action, including cancelling transactions, withholding affected benefits or restricting access.

Ownership of Casino Content

Fair Go Casino and its licensors retain rights in the website, branding, text, graphics, software, game presentation and other platform content. You receive a limited, personal and non-transferable permission to access the services for their intended purpose.

You must not copy, reproduce, modify, publish, reverse engineer, commercially exploit or create derivative works from platform content unless Fair Go Casino has given prior written permission or the law allows it.

Liability Boundaries

Fair Go Casino will take reasonable steps to provide a reliable service, but uninterrupted availability cannot be guaranteed. Access may be affected by maintenance, network problems, device failures, third-party services or events outside reasonable control.

To the extent permitted by applicable law, Fair Go Casino is not responsible for losses caused by your failure to protect account details, inaccurate information supplied by you, misuse of the platform, unauthorised access resulting from your actions, or interruption beyond its reasonable control.

Nothing in these Terms excludes or limits a right, guarantee or remedy that cannot lawfully be excluded or limited. You should not gamble with money you cannot afford to lose.

When Accounts May Be Restricted

Fair Go Casino may suspend, close or restrict an account where it reasonably considers that you have breached these Terms, failed verification, used the services improperly, created a security risk, or engaged in suspected fraud or unlawful conduct.

An account may also be restricted to protect you, other customers or the platform. During a review, deposits, withdrawals, games or promotional features may be unavailable. Where appropriate, Fair Go Casino will communicate the next steps, subject to security, privacy and legal considerations.

If an account is closed, any remaining balance will be handled after applicable checks and adjustment of sums that are disputed, owed or connected with prohibited conduct.

Handling Personal Information

Fair Go Casino collects and uses personal information to create and administer accounts, process payments, verify customers, provide support, maintain security and meet applicable obligations. Information may also be used to improve the platform and communicate service-related notices.

Personal information is handled in accordance with the privacy information made available by Fair Go Casino. You should provide only information that is accurate and necessary, and should review the relevant privacy notice to understand how information may be collected, stored, used and disclosed.

Safer Gambling Expectations

Fair Go Casino supports informed and responsible participation. Gambling should remain an entertainment activity, not a way to solve financial difficulties or recover losses. Set a budget and time limit before you play, and never chase losses.

Available account controls may include deposit limits, time-out options, activity information or self-exclusion arrangements. If gambling is no longer enjoyable or is affecting your finances, relationships or wellbeing, stop using the service and seek appropriate professional support.

Fair Go Casino may apply customer protection measures where concerns arise. Requests for account restrictions should be made clearly, and you must not attempt to bypass a self-exclusion or other protective control by opening another account.

Changes to These Conditions

Fair Go Casino may update these Terms to reflect changes to the platform, services, promotions, security practices or applicable requirements. The updated version will replace the previous version when published, unless a different effective date is stated.

Where a change materially affects your use of the services, Fair Go Casino may provide notice through the platform or another appropriate channel. You should check the Terms regularly. If you do not accept an update, you must stop using the services and may close your account, subject to completion of any outstanding verification or transaction process.

How to Contact Fair Go Casino

For questions about these Terms, account access, payments, verification, responsible gambling controls or a complaint, please contact Fair Go Casino at [email protected].

When contacting support, provide enough information for your request to be understood, but do not send passwords or unnecessary sensitive information. Fair Go Casino may ask you to confirm account details before discussing account-specific matters.

Last updated: 5 August 2026